Studio Concierge

Direct assistance and trade consultations

Inquiries answered by our studio team within one business day.

Studio Communication

Connect with our team

Dedicated trade terms and bulk packaging available for architects and interior designers seeking bespoke quantities.

Operational Guidelines

Transparent transit and care

Transit Times

Return Policy

Burn Safety

Protected custom corrugated inserts ensure safe arrival with carbon-neutral shipping on orders over $150.

We offer a 30-day unlit returns guarantee for unused items in original packaging.

Trim cotton wicks to 1/4 inch before each lighting to maintain an even melt pool.